Evening Front Desk Agent

Detroit Athletic Club•Detroit, MI

5d•Onsite

About The Position

Assist Members and guests in all front office related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.

Requirements

High School diploma, GED equivalent or higher required
Technically proficient with computers and applications
High level of interpersonal and communicative talent
Able to multitask and manage stressful situations

Responsibilities

Accurately receive and make member and guest hotel room reservations
Accurately receive and make member suite reservations
Receive, maintain and return member and guest lost and found items
Ensure that all member and guest special requests are completed
Open front desk for the day, including creating the daily housekeeping report
Make all hotel room and suite keys for arriving members and guests
Check in all arriving members and guests
Make guest cards for guests of members and/or reciprocal club members
Maintain an accurate status of all rooms
Communicate clearly and effectively with housekeeping as to the status of rooms, guest arrival times and guest departure times
Accurately maintain a cash bank
Know and understand all private suite policies and procedures
Complete petty cash transactions
Limited retail sales
Receive and execute member ticket requests
Follows all credit, cash and checking procedures
Know room locations, types of rooms, and room rates
Know and understand hours of operation in athletics and food outlets
Process mail and packages
Answer inbound calls using proper telephone etiquette
Communicate maintenance issues to Engineering department
Knowledge of daily activities and meetings taking place within the club
Send introductory letters for members travelling to reciprocal clubs
Receive introductory letters for members of reciprocal clubs travelling to the DAC
Know and understand all emergency procedures and the role of the Front Desk in these situations