Front Desk Agent Galveston Island Hilton

Landry's, LLC.•Galveston, TX

9h•Onsite

About The Position

A Front Desk Agent is responsible for welcoming and providing friendly service to guests. This role involves managing guest registrations and departures, handling payment information, resolving billing discrepancies, and providing information about local attractions. The agent is also expected to process routine reports, promote positive public and employee relations, and assist other departments as needed, all while maintaining a clean and safe work environment.

Requirements

High school diploma or GED
Prior high-volume customer service experience

Nice To Haves

One (1) year of hotel front desk experience strongly preferred

Responsibilities

Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
Register arriving guests by completing appropriate paperwork and obtaining proper payment information
Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
Print and process routine reports and may assist in the training of new departmental employees
Promote positive public/employee relations at all times
Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
Assist other departments with requirements they may have pertinent to hotel guests
Maintain a clean, safe, hazard-free work environment within area of responsibility
Performs any other duties as assigned