Front Desk Agent

Marriott • Goleta, CA

5h • Onsite

About The Position

The Front Desk Agent is responsible for processing guest check-ins and check-outs, handling various payment types including room charges, cash, checks, debit, or credit, and resolving any late or disputed charges. Key duties include answering, recording, and processing guest calls, messages, requests, questions, or concerns, and coordinating with Housekeeping to ensure rooms are ready for check-in. The agent will also communicate parking procedures, dispatch bell or valet staff as needed, and provide guests with directions and information about the property and local areas. Administrative tasks involve running daily reports, identifying special requests, checking reports for accuracy, completing cashier and closing reports, cashing guest checks, and balancing receipts according to Accounting specifications. The role requires adherence to all company safety, security, and confidentiality policies, maintaining a professional appearance, and protecting company assets. The agent must welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and communicate professionally. Developing positive working relationships and complying with quality assurance standards are also essential. The Ritz-Carlton, part of Marriott International, emphasizes creating exceptional guest experiences through its "Gold Standards" and fosters an inclusive environment that values diverse backgrounds and is committed to non-discrimination.

Requirements

• High school diploma or G.E.D. equivalent.

Nice To Haves

• No related work experience.
• No supervisory experience.
• No license or certification.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
• Offer the chance to be proud of the work you do and who you work with.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees