Front Desk Agent

Marriott • Los Angeles, CA

4d • $34 • Onsite

About The Position

The Front Desk Agent is responsible for providing exceptional guest service and ensuring efficient front office operations in alignment with Marriott brand standards. This role serves as the primary point of contact for guests, handling check-ins, check-outs, reservations, guest inquiries, and financial transactions while maintaining a professional and welcoming environment.

The Front Desk Agent acts as a liaison between guests and hotel departments, resolves concerns promptly, manages reservations and billing accurately, and supports overall hotel operations to ensure a seamless guest experience. The ideal candidate is customer-focused, detail-oriented, and able to perform effectively in a fast-paced hospitality environment.

Requirements

• High school diploma or equivalent (GED); hospitality or customer service experience preferred
• 1–3 months of related experience or training in hotel or customer-facing roles is a plus
• Strong communication skills with the ability to interact professionally with guests and team members
• Ability to handle stressful situations and resolve guest concerns effectively
• Basic mathematical skills to process billing, payments, and financial transactions
• Ability to follow detailed instructions and make sound decisions in standardized situations
• Strong organizational and multitasking abilities in a fast-paced environment
• Comfortable using front office systems, phone systems, and office equipment
• Ability to stand, walk, and lift up to 25 pounds as needed
• Positive attitude and commitment to delivering excellent guest service

Nice To Haves

• Bilingual or multilingual skills are a plus

Responsibilities

• Greet, register, and assign rooms to guests while promoting Marriott Bonvoy enrollment and brand standards
• Provide an overview of hotel services, parking, amenities, and guest offerings during check-in
• Serve as the primary liaison for guests, handling inquiries, requests, and concerns with professionalism
• Manage reservations via phone and front office systems, ensuring accuracy and proper deposits (CCFX and reservation processes)
• Provide information on hotel services, dining, shopping, entertainment, transportation, and travel directions
• Coordinate guest requests including room service orders, amenities, and special accommodations
• Operate hotel phone system and direct calls to appropriate departments while managing guest messages
• Maintain accurate records of room availability, guest accounts, and guest history in front office systems
• Coordinate with bell and valet staff to assist with luggage, parking, and guest services
• Process billing, post charges, collect payments, and maintain accurate financial transactions
• Complete daily or shift audits and maintain individual bank balances
• Assist guests with safety deposit boxes and ensure proper documentation
• Maintain cleanliness and organization of the front desk and back-office areas
• Monitor reader boards, guest satisfaction (GSS) scores, and operational updates
• Sort and manage incoming mail and packages for guests
• Follow through on guest concerns and complaints to ensure resolution and satisfaction
• Follow all hotel procedures, safety policies, and operational standards
• Support front office operations and contribute to a positive and professional guest experience

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth within our expanding hospitality team.
• Work in a dynamic and supportive environment.
• Employee Incentive Programs
• Free Parking
• Free Meal

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees