Front Desk Agent
About The Position
The Front Desk Agent position at Marriott Vacations Worldwide is for individuals who excel in customer service, possess a keen attention to detail, and thrive in a team-oriented environment. This role offers the opportunity to welcome Owners and guests, ensuring their well-being and providing a personalized vacation experience from arrival to departure. Responsibilities include processing guest arrivals and departures and offering accurate information about the resort and surrounding area. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company with over 20,000 associates worldwide, operating 7 iconic brands and approximately 120 vacation ownership resorts, serving over 700,000 owner families with a 90%+ guest satisfaction score. The company also manages over 3,200 affiliated resorts in more than 90 countries and territories, with approximately 1.6 million exchange network members. They are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, focusing on creating fulfilling lives and meaningful moments for their associates, Owners, Members, and guests.
Requirements
- Bilingual in English and Japanese required
- Must be able to speak fluent Japanese
- Attention to customer service with a professional and pleasant personality
- Available to work a flexible schedule including evenings, weekends, and holidays
Responsibilities
- Follow company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak using clear and professional language
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships
- Support team to reach common goals
- Listen and respond appropriately to the concerns of employees
- Comply with quality assurance standards
- Stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Perform other reasonable job duties as requested by Supervisors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
