Front Desk Agent

Skytop Lodge Corporation•Barrett Township, PA

3d•Onsite

About The Position

JOB SUMMARY: Provide service to guests. Assist them with checking into and out of the resort, answer questions, handle or refer problems. Perform record-keeping and clerical tasks related to guest stays and accounts.

Requirements

Open availability.
Must be able to work nights, holidays and weekends and be at least 18 years of age.
Ability to read, write and follow written and verbal instructions in English.
Computer knowledge, good speaking voice, legible handwriting, good customer relation’s skills, and good clerical skills.
Ability to read, write, speak and understand the English language.
After training, knowledge of all Front Desk systems; familiarity with Reservations Department forms and procedures.
Must be cooperative, hospitable, trustworthy, calm, patient, and must enjoy working with all types of people.

Nice To Haves

Prior service work and prior general office work are very desirable. However, training can be provided.

Responsibilities

Provide service to guests; check them in their rooms, handle or refer complaints, answer questions, supply needed information or literature, assist guests with booking activities and dining reservations, etc.
Answer guest calls within a timely manner.
Keep assigned areas neat and tidy.
Radio and telephone communication between team members when necessary (Front Desk, Operator, Shuttles, Security, Housekeeping, and Maintenance).
Report any maintenance, safety hazards or problems to proper departments.
Ensure all billing is correct for in-house, arriving, and, departing guests
Post all late charges and run credit cards; send copies to guest
Manually post transactions to guest folios.
Print and prepare registration cards alphabetically for the following day.
Run shift audit – Ensure all clerical transactions are balanced.