Front Desk Agent
About The Position
7 Cedars Hotel is hiring a part-time Front Desk Agent. This role is responsible for efficiently helping guests, encompassing guest services, reservations, safety and security, cross-training with housekeeping, gift shop/coffee shop duties, and coordinating with other departments. The agent will make room reservations, greet and check guests in and out, prepare for guest arrivals, coordinate with all departments to meet guest needs, promote loyalty programs, assist with housekeeping and laundry as needed, and promote other Resort/Jamestown S’Klallam Tribe properties. They will also assist guests with booking tours, master hospitality software like Agilysys -Visual One, maintain reputation management, resolve guest conflicts, and uphold 7 Cedars Resort’s mission and values.
Requirements
- Excellent verbal and written communication skills and ability to work collaboratively with hotel teams and guests.
- Ability to promote positive relationships with guests, clients, vendors and Resort teams.
- Strong organization, prioritization, and multi-tasking skills.
- Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining work processes.
- Strong knowledge of hospitality software.
- Must be flexible with hours and days worked; mornings, nights, weekdays, weekends and Holidays.
Nice To Haves
- 1-3 years in Hospitality field preferred.
- Casino knowledge preferred.
Responsibilities
- Make room reservations for guests (over the phone, in person, etc.)
- Greet and check guests in and out of the hotel.
- Prepare for guest(s) arrival and ensure all paperwork is in good order.
- Coordinate and communicate with all departments to meet guests’ needs.
- Coordinate with Totem Rewards to ensure all guests are encouraged to participate in loyalty program.
- Assist with housekeeping and laundry duties as needed.
- Promote 7 Cedars Casino, Longhouse Market & Deli, Cedars at Dungeness, and other Resort/Jamestown S’Klallam Tribe properties to hotel guests.
- Assist guests with booking tours and excursions with business partners.
- Master Agilysys -Visual One and interface with Revenue Management (Luxe) for maximum utilization.
- Understand and maintain reputation management.
- Resolve guest conflicts and concerns while maintaining superior customer service.
- Follow all policies and regulations.
- Core competencies in current ADA and other regulatory expectations.
- Uphold and lead others in following 7 Cedars Resort’s mission and values.
- Perform miscellaneous duties as assigned.
Benefits
- Competitive and comprehensive benefits package for our employees.
- Health insurance (medical/dental/vision) (for full-time employees)
- Paid vacation and sick time (for full-time employees)
- 6 paid holidays plus 1 floating holiday (for full-time employees)
- Employer paid life insurance (for full-time employees)
- Wellness reimbursement programs (for full-time employees)
- Shared leave program (for full-time employees)
- Free access to our employee assistance program (for all employees)
- Resort and local discounts including 50 cents/gallon off on fuel (for all employees)
- 50% employee meals while on the clock and 20% otherwise (for all employees)
- Free golf (for all employees)
- Option to join our 401K plan with no waiting period and a 4% company match (for all employees)
- Enroll in supplemental insurance (for all employees)
- Free access to a Merrill Lynch financial advisor (for all employees)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
