Front Desk Agent

French Lick Resort•Miramar, FL

50d

About The Position

Front Desk Agent Advertisement Education and Experience High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. Handle guest complaints and verify that all guest issues are resolved. Source: Hospitality Online

Requirements

High school diploma or GED and 6 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major and 4 years experience in the guest services, front desk, or related professional area

Responsibilities

Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees
Manages all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Ensures recognition of employees is taking place across areas of responsibility
Communicates performance expectations in accordance with job descriptions for each position and monitors progress
Celebrates successes and publicly recognizes the contributions of team members
Achieves and exceeds goals including performance goals, budget goals, team goals, etc
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish work
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results
Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Understands the impact of Front Office operations on the Rooms area and overall property financial goals
Manages department controllable expenses to achieve or exceed budgeted goals
Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas
Handle guest complaints and verify that all guest issues are resolved