Front Desk Agent
Sun Hill Properties Inc.•Littleton, CO
•Onsite
About The Position
This position will be the first point of contact for guests, delivering a warm and welcoming experience from check-in to check-out. The agent will be responsible for managing front desk operations, providing excellent customer service, and ensuring guest satisfaction in a fast-paced hospitality environment.
Requirements
- High School diploma is required
Nice To Haves
- Previous hotel experience
- Bilingual
Responsibilities
- Always maintain a welcoming and hospitable attitude as the ‘face’ of the front desk and the first point of contact for guests
- Acknowledge guests and team members with a smile
- Confirm all details of the reservation upon check-in, make sure all amounts are correct, and ask for any special requests
- Inform the guest about all amenities of the hotel and wish them a great stay
- Abide by the security procedures without exception
- Genuinely pay attention to all guest feedback. Always ask how their stay was upon checkout and write down any items that need to be fixed/done better and inform management accordingly
- Frequently check arrivals and departures of the day to make sure everything is up-to-date, rooms are assigned correctly, no requests are missed, and room inventory is good
- Ensure to abide by all personal hygiene rules. Avoid eating food items that could cause body odor before work. Use deodorant as necessary
- Maintain a presentable, decent, and professional attitude at all times. Be aware that the hotel team is constantly observed by guests and coworkers
- Ensure to receive all notes of the previous shift, read the logbook, and make sure to note down and follow up with all requests from guests, vendors, and coworkers
- Contact the manager in case of hesitancy about an issue or need help
- Count the front desk bank at the starting and end of the shift to make sure it makes up the predetermined amount
- Make sure the lobby, front desk, entrance, and office are always clean. Wipe down all surfaces at the lobby regularly
- Make sure the complimentary coffee station is clean, all items are stocked, and the beverages are fresh
- Complete all additional tasks given by management
Benefits
- Pay rate: $19.50 per hour
- Medical, dental, vision insurance
- 401(k) with company matching
- Exclusive worldwide Marriott employee travel discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
