Front Desk Agent

Careers at Marriott

2d • $15 • Onsite

About The Position

Are you ready to grow your hospitality career with a hotel transitioning to City Express by Marriott in October 2025? We are seeking professional, dependable, and service-oriented Front Desk Associates who take pride in delivering exceptional guest experiences. You’ll be the first point of contact for our guests, ensuring each stay is seamless, welcoming, and reflects our elevated brand standards.

Requirements

• Friendly, positive attitude with a passion for guest service
• 2+ years of hotel and front desk experience required
• Strong communication and multitasking skills
• Reliable, flexible, and available to work days, evenings, weekends, and holidays
• Ability to stand for extended periods and maintain a polished, professional appearance
• Team player who thrives in a fast-paced environment

Nice To Haves

• Associate degree preferred
• Prior hotel front desk experience preferred, but not required

Responsibilities

• Greet and check in/out guests with courtesy and professionalism
• Handle room reservations, modifications, cancellations, and special requests
• Secure and process payments, verify billing accuracy, and manage folios/invoices
• Provide guests with hotel information, directions, and local recommendations
• Respond promptly and professionally to guest concerns
• Ensure smooth shift transitions and follow up on outstanding requests
• Answer multi-line phones with proper etiquette
• Support brand quality, cleanliness, and safety standards

Benefits

• Competitive salary depending on experience
• Performance bonus potential
• PTO and long-term growth opportunity
• Direct access to ownership and autonomy to make decisions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees