Front Desk Agent

Marriott Vacations Worldwide•Orlando, FL

1d•Onsite

About The Position

At Marriott Vacations Worldwide (MVW), a leading global vacation company with over 20,000 associates, the Front Desk Agent (referred to as Guest Services Agent) plays a crucial role in creating memorable vacation experiences for Owners and guests. This full-time position involves assisting guests with check-ins, providing information about property amenities and local attractions, and ensuring their satisfaction by promptly addressing questions and concerns. The company fosters a supportive, friendly, and beautiful work environment, emphasizing the creation of meaningful moments and fulfilling lives for both its associates and customers.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
Be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.

Benefits

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Free on-site parking
Discount at all on-site Food & Beverage outlets while on duty
Work shoe credit through Shoes for Crews twice a year
Quarterly celebrations - Food Trucks, Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)