Front Desk Agent

Marriott • Fort Lauderdale, FL

4h • Onsite

About The Position

This role, referred to as a Guest Experience Expert, goes beyond standard check-in and check-out procedures to create memorable and unique guest experiences. Guest Experience Experts are expected to deliver a wide range of services, guiding guests throughout their stay. They are empowered to handle operational needs, address guest requests, complete reports, and share local area highlights, making all transactions feel like part of the overall experience. Critical aspects of the job include maintaining a safe workplace, adhering to company policies and procedures, ensuring confidentiality, protecting company assets, upholding quality standards, and maintaining a professional appearance and communication style. The role requires physical activity, including standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Delivering these duties effectively is crucial for guest satisfaction and business success. The role also involves ensuring the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day, and learning and exemplifying these standards, including the Employee Promise, Credo, and Service Values.

Requirements

• Ability to stand, sit, or walk for an extended time
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Nice To Haves

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification

Responsibilities

• Build and deliver a memorable and unique guest experience
• Deliver a wide range of services that guide guests through their entire stay
• Process operational needs
• Address guest requests
• Complete reports
• Share the highlights of the local area
• Create a safe work place
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Benefits

• Access to opportunity
• An environment where the unique backgrounds of associates are valued and celebrated
• The chance to be proud of the work you do and who you work with

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees