Front Desk Agent

LM SERVICES CORPORATION GROUP•St. Louis, MO

38d•Onsite

About The Position

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet LM Services' high standards of quality.

Requirements

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Ability to stand for long periods of time.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Any combination of education and experience that provides the required knowledge, skills and abilities to perform the job.
All employees must maintain a neat, clean and well groomed appearance (specific standards available).
Associates who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Associates may also be required to attend group and/or department meetings in addition to the work shift as necessary.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Responsibilities

Greet customers immediately with a friendly and sincere welcome.
Complete the registration process by obtaining data from the guest and/or reservation print out.
Obtain and verify credit cards for authorization using electronic acceptance methods.
Promptly answer the telephone, within three rings at the front desk.
Close guest accounts at time of check out and ask the guest how they enjoyed their stay.
Remain calm and alert, especially during peak check in/check out times, during heavy hotel activity or in the event of an emergency.
Problem solve, resolve all customer issues.
Receive wake up call requests from guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system.
Complete all other duties assigned by your supervisor or manager.
Locate bell assistance to escort guests to their rooms as appropriate.
Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer.
Operate facsimile machine to send, receive, and log incoming transmissions.
Use the photocopier to make copies of items as required.
File registration cards in room number order.
Retrieve registration cards from the files for each check out.
Other duties as assigned by the supervisor such as: cross-training Bell staff or other areas as needed.
Report suspicious persons or activity to a supervisor immediately.