Front Desk Agent

Six Flags Entertainment Corporation•Jackson Township, NJ

3d•$20

About The Position

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.

Requirements

18 years or older
Must have general computer knowledge
Computer experience in Microsoft Office (Word, Excel, Outlook)
Ability to work in all weather conditions
Must be a friendly, outgoing “people” person with a good attitude and smile
Must be comfortable answering and transferring calls
Knowledgeable of hotel property and safari
Possess ability to multi-task and work in a fast-paced environment
Possess ability to remain calm and professional in all situations
Knowledgeable in all Hotel, Theme Park, Water Park, and Safari hours of operation & offerings
Must be able to work mornings, nights, weekends, holidays, and other shifts as necessary
Possess ability to remain calm and professional in all situations
Possess organizational skills and attention to detail

Nice To Haves

Previous experience with Credit Card Machine and cash handling preferred
Previous experience working with the public in a service provider industry preferred
Drivers license preferred
Knowledge of Opera software preferred

Responsibilities

Courteously welcome all guests and provide excellent service to ensure guest satisfaction
Respond to or channel any guest requests/complaints to the department or proper manager
Handle guest billing in a responsible and professional manner
Use problem-solving skills to professionally handle any guest issue, question, or concern
Communicate with other departments to address requests and concerns from guests
Provide details and property information for guests stay prior to their arrival
Operate the Front Desk property management system (Opera) to make reservations, review stay details, and billing information
Check-in guests into the computer, establishes credit and give the guest accurate information
Proper creation and distribution of room keys and staff keys
Handle phone calls from both in-house guests and public calls
Ensure transportation needs are being met for shuttling and check in & outs
Adhere to house rules, departmental policies, and safety standards
Communicate clearly with guests and management
Assist in other departments such as transportation or housekeeping as assigned or needed
Create customized itineraries for guests