Front Desk Agent

Sundance Mountain Resort•Provo, UT

1d•Onsite

About The Position

As a Front Desk Agent at Sundance Resort, you are the first point of contact for our guests, setting the tone for a refined and memorable stay. With grace, professionalism, and an unwavering commitment to luxury hospitality, you will orchestrate seamless arrivals and departures, ensuring that every guest feels valued and genuinely welcomed. You will collaborate closely with the Front Office team and supporting outlets to curate exceptional experiences that reflect the warmth and environmental commitment of Sundance. This role is crucial in delivering world-class hospitality, inspired by Forbes luxury service guidelines, and ensuring every guest feels immersed in the beauty of Sundance Resort, a Michelin Key-rated destination.

Requirements

Must perform essential duties satisfactorily.
TIPS (Training for Intervention Procedures) certification for onsite alcohol service.
Excellent organizational skills.
Excellent communication skills.
Task management skills.
Leadership skills.
Previous front desk experience.
Computer proficiency in word processing, spreadsheets, internet navigation and electronic mail.
SMS knowledge is essential.
Able to use 2-way radios for communication with other staff.
Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines.
Must be 21 years of age or older.

Nice To Haves

Springer Miller System experience helpful.
Resort experience preferred or 6 months of related experience.

Responsibilities

Elevate the Guest Experience – Provide a polished and inviting front desk presence, ensuring a refined and warm welcome.
Deliver World-Class Hospitality – Deliver warm, personalized service that embodies the heart of Sundance. Uphold the highest standards of hospitality, inspired by Forbes luxury service guidelines, ensuring every guest feels valued, welcomed, and immersed in the beauty of Sundance Resort-a Michelin Key-rated destination.
Personalized Guest Engagement – Anticipate and fulfill guest needs with intuition, efficiency, and a proactive approach.
Warmly greet and thank each guest upon arrival and departure.
Perform precise and efficient check-ins and check-outs for Sundance Cottages.
Coordinate group arrivals and departures seamlessly.
Obtain complete guest information, including valid payment methods.
Ensure all folios are settled before departure.
Assist guests with recommendations and reservations for resort activities (hiking, skiing, dining, spa, etc.).
Assist with Concierge duties as needed, ensuring accurate and timely fulfillment of guest requests.
Provide elevated service and thoughtful touches for returning and distinguished guests.
Organize and direct bell staff, concierge, and switchboard to execute seamless service.
Stay informed of group activities, special requests, and resort-wide events.
Coordinate guests' needs with other departments to ensure exceptional service delivery.
Handle guest concerns with discretion, professionalism, and efficiency.
Resolve issues gracefully to maintain the resort's esteemed reputation.
Ensure payment is secured and accurately processed for guest folios.
Maintain a thorough understanding of package codes, rates, and billing policies.
Maintain an exceptional knowledge of Sundance Resort, its history, and its offerings.
Possess the ability to multitask effectively in both fast-paced and leisure-oriented environments.
Uphold Forbes service standards in every aspect of front desk operations.
Support Sundance's commitment to land preservation and sustainability.
Educate guests on environmental initiatives and recycling efforts as needed.
Know and communicate hours of operation for all resort outlets.