Front Desk Agent

Davidson Hospitality Group•Kansas City, KS

About The Position

At Margaritaville, we don’t just check guests in — we welcome them to paradise. As a Front Desk Agent , you are the first friendly face guests see when they arrive ready to escape the everyday. With a warm smile, island spirit, and attention to detail, you’ll create an unforgettable first impression that sets the tone for a laid-back yet exceptional stay. If you love people, thrive in a fast-paced environment, and believe every day should feel like vacation, this role is for you.

Requirements

Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Professional appearance and positive attitude
Ability to multitask in a fast-paced environment
Basic computer proficiency (hotel property management systems a plus)
Flexible availability, including weekends and holidays
A team-player mindset with a “Fins Up!” attitude
High school diploma or equivalent

Responsibilities

Greet guests with a warm, upbeat, island-style welcome
Efficiently check guests in and out while ensuring accuracy in reservations and billing
Answer phone calls and respond to guest inquiries with professionalism and positivity
Provide information about resort amenities, dining options, and local attractions
Resolve guest concerns quickly and courteously, turning problems into paradise
Process payments and maintain accurate cash handling procedures
Coordinate with housekeeping and other departments to ensure seamless guest experiences
Maintain a clean, organized, and inviting front desk area
Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!