Front Desk Agent

Lodgco Hospitality-posted about 1 month ago
Full-time • Entry Level
Nokomis, FL
501-1,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Lodgco Hospitality is seeking enthusiastic front desk agents to assist with guest service operations at the Home2 Suites by Hilton - Nokomis/Casey Key! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of guest service in an efficient, courteous, and professional manner.

  • Perform guest registrations (check ins & check outs), room assignments, and special requests
  • Understanding of daily hotel operations, policies, procedures, and internal rules
  • Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
  • Familiar with guest rooms, locations, amenities, features, and all other services offered
  • Knowledge of room rates, packages, discounts, and promotions
  • Ensure proper credit when checking out guest(s) and handle late charges accordingly
  • Knowledge of cash handling and bank procedures to check out all guest(s)
  • Bank out at end of shift by following drop procedures
  • Answer phones, handle mail, and take messages
  • Assist guests with problems and questions; ensure all guest problems are resolved
  • Knowledge about the city, local area, and attractions
  • Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
  • Know all emergency procedures and the proper action to take
  • Operate safe deposit boxes
  • Ability to learn quickly and work in a fast-paced position with constant guest interaction
  • Excellent communication, both verbal and written
  • Strong computer skills and phone etiquette
  • Must be able to multi-task
  • Satisfactory criminal background screening required
  • Valid driver’s license with safe driving record may be required
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
  • This position requires variable hours based on the needs of the hotel including nights and weekends.
  • Hotel or customer service experience is preferred
  • Career development & training
  • Day-1 benefits
  • Paid time off
  • Team member discounts
  • 401(k) with company match
  • And more!
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Front Desk Receptionist Resume Examples
•
Front Desk Receptionist Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service