Front Desk Agent
Tioga Downs•Nichols, NY
11h
About The Position
Do you have a passion for customer service? Tioga Downs is looking for a Front Desk Agent to provide top-notch customer service for our Hotel guests.
Requirements
- High School diploma or GED required.
- Prior guest relations experience preferred.
Responsibilities
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts, processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Operates Hotel switchboard and/or PBX.
- Ensures a maximum level of service and satisfaction is achieved and maintained.
Benefits
- Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
- Generous 401K plan - 100% Vested from the beginning!
- Medical, Dental, Vision and Life Insurance available for Full-Time Employees
- Paid Time Off, Sick Time and Holiday Pay
- Tuition Reimbursement for eligible employees
- Discounts available for Hotel, Restaurants, Spa Services, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
