Front Desk Agent

Gulph Creek Hotels

8d

About The Position

The Front Desk Agent at Hotel Warner West Chester, serves as the primary point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in maintaining the hotel's reputation by delivering exceptional customer service and addressing guest inquiries promptly and professionally. The agent manages reservations, processes payments, and coordinates with other hotel departments to meet guest needs and resolve any issues. Additionally, the Front Desk Agent supports administrative tasks such as maintaining accurate records and handling communication channels. Ultimately, this position contributes significantly to guest satisfaction and the smooth operation of the hotel front desk.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or front desk role, preferably in the hospitality industry.
• Basic computer skills, including familiarity with property management systems and Microsoft Office.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays.
• Open Availability

Nice To Haves

• Experience working in a hotel or lodging environment.
• Proficiency in multiple languages.
• Certification in hospitality or customer service training.
• Familiarity with local area attractions and transportation options.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage guest check-in and check-out processes efficiently using the hotel’s property management system.
• Handle guest reservations, cancellations, and modifications accurately and promptly.
• Respond to guest inquiries and requests via phone, email, or in person, ensuring timely resolution.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and maintain room availability.
• Process payments, issue receipts, and maintain accurate financial records for all transactions.
• Maintain the cleanliness and organization of the front desk area and lobby.
• Assist with administrative duties such as filing, reporting, and inventory management as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees