Front Desk Agent

Donohoe Hospitality Services•Alexandria, VA

18d•Onsite

About The Position

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a smooth check-in process, offering local insights, and paying attention to details that ensure a seamless stay. Your warm welcome and attentive service will leave a lasting impression on our guests. This role requires regular weekend shifts.

Requirements

Communication: Strong communication and interpersonal skills.
Stamina: Ability to stand for extended periods.
Adaptability: Ability to work in a fast-paced environment.
Composure: Maintain control and exhibit good judgment in difficult situations

Responsibilities

Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
Cashier Duties: Handle cashier tasks and post charges to guest accounts.
Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.
This role requires regular weekend shifts.
Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.