Front Desk Agent

Cherokee Nation Businesses•Catoosa, OK

26d

About The Position

We're searching for an energetic Part-Time Front Desk Agent to join our electrifying team at Hard Rock Tulsa! You'll be the first impression, the welcoming smile, and the go-to guru for our amazing guests. Imagine: you're expertly managing reservations, making check-ins a breeze, and sending guests off with a smile after seamless check-outs. You'll be the ultimate resource, answering every question and dishing out insider tips on our incredible hotel amenities. If you've got a passion for people, a knack for detail, and a burning desire to deliver legendary customer service, then get ready to rock with us!

Requirements

High School Diploma or GED.
1 month of guest service experience.
Working knowledge of Microsoft Office products.
Basic written, communication, and computer skills.
Ability to handle cash and credit card transactions accurately.
Excellent customer service skills.
Ability to work in a fast-paced environment.

Responsibilities

Record reservations received verbally or in writing and enter them into the hotel computer system.
Quote rates and room availability according to established procedures.
Process and cancel reservations following appropriate procedures.
Answer telephones promptly and route calls or provide assistance to callers.
Provide prompt, accurate, and efficient check-in, check-out, and reservation services.
Inform guests of required information and answer questions about the resort and local area.
Communicate and coordinate with coworkers, supervisors, and managers in all departments.
Process accurate cash and credit card transactions.
Promote the hotel/casino and its services and facilities.
Work closely with Housekeeping, Group Sales, and VIP Services to meet guest needs.