Front Desk Agent

Blue Water Hospitality Group, LLC • Atlantic Beach, NC

2d

About The Position

The Front Desk Agent is the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Requirements

• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse schedule, including weekends, holidays, and evening hours.
• High School Diploma or pursuit of a high school diploma, GED Equivalent
• 1-3 years of the front desk, reservations, or customer service-oriented role
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
• Excellent communication skills

Responsibilities

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions.
• Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift.
• Ensure the property is clean and orderly and guests are always ready.
• Performs other duties as assigned
• Provides regular and reliable attendance

Benefits

• Full-time roles are eligible for Health benefits, 401K, and property discounts
• Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED