FRONT DESK AGENT

The Pueblo of Sandia•Albuquerque, NM

10d•$17 - $21•Onsite

About The Position

Accommodate resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Receives cash, or credit cards from guests and records transactions. Answers inquires pertaining to hotel services. Promotes positive guest relations. Operates computer terminal at Front Desk. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Requirements

Excellent customer service skills.
Excellent written and oral communication skills.
Knowledge of computers and Windows software.
Basic mathematic skills.
The ability to run a computerized cash register.
Excellent organizational skills
One (1) Year experience in customer Service
High School diploma or GED equivalent required.
Must be able to successfully pass a stringent background investigation.
Will require a pre-employment and random drug screening.

Nice To Haves

One (1) year of Hotel/Call Center experience.
Bi-lingual

Responsibilities

Provides all guests with friendly, courteous and timely service.
Greets, registers, and assigns rooms to guests on arrival.
Keeps records of room availability and guests' accounts.
Computes bills, collects payments, and makes change for guests.
Provides back up to reservations by making and confirming reservations.
Posts charges for rooms, food, liquor, or telephone calls, to guest accounts.
Transmits and receives messages.
Issues room keys.
Answers inquiries pertaining to Sandia Resort and Casino.
Deposits guests' valuables in hotel safes or safe-deposit boxes.
Stocks brochures at front desk.
Works collaboratively to deliver the highest degree of service to the guests, while maintain a professional friendly and approachable demeanor.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.
Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.
Possesses knowledge and understanding of all products and services offered.
Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.