Front Desk Agent

Westgate Resorts•Spring Valley, NV

4d•$17 - $18•Onsite

About The Position

First impressions begin at arrival. This role focuses on welcoming guests, managing check-ins and check-outs, and providing helpful, friendly support that sets the tone for a positive stay.

Requirements

High school diploma or general education degree GED.
Follow instructions without close supervision.
Must be able to work weekends and holidays as needed.
Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Responsibilities

Greets, registers, and assigns rooms to guests.
Issues room key and escort instructions to Bellhop.
Date stamps, sorts, and racks incoming mail and messages.
Transmits and receives telephone messages.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Keeps records of room availability and guests' accounts.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to ledger.
Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
Nightly bucket checks.
Able to listen and find solutions to guests problems.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs