Front Desk Agent

Hyatt•Roseville, CA

32d

About The Position

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm wees, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Requirements

High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unettable.
Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it allanized and running like clockwork.