Front Desk Agent

Blue Sky Hospitality Solutions • Webster, MA

85d

About The Position

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Requirements

• Experience in customer service, preferably in the hotel industry
• Strong communication and interpersonal skills
• Ability to handle complaints and difficult situations professionally
• Attention to detail and organizational skills
• Familiarity with hotel management software and reservation systems

Nice To Haves

• Previous experience as a front desk agent or in a similar role
• Knowledge of additional languages is a plus
• Experience with upselling services and amenities

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping and all department staff to ensure all rooms and areas are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Benefits

• Competitive salary
• Opportunities for career advancement
• Employee discounts on hotel stays and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees