Front Desk Agent

Aloft by Marriot Dulles North • Ashburn, VA

401d • $33,280 - $35,360 • Onsite

About The Position

The Front Desk Agent serves as the primary point of contact for guests at the hotel, responsible for creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. This role involves a variety of tasks including managing reservations, handling guest inquiries, and coordinating with other departments to meet guest needs throughout their stay.

Requirements

• Experience with Microsoft Office Suite
• Ability to think independently and work well without supervision
• Flexibility to work weekends and holidays
• Team player with a 'can do' attitude
• High school or equivalent education (Preferred)
• 1 year of hotel experience (Preferred)
• Ability to relocate to Ashburn, VA 20148 before starting work (Preferred)

Responsibilities

• Registers guests and assigns rooms
• Accommodates special requests whenever possible
• Thoroughly understands and adheres to proper credit and cash-handling policies and procedures
• Knows room locations, types of rooms available, and room rates
• Uses suggestive selling techniques to sell rooms and promote other services of the hotel
• Has working knowledge of the phone system: Answer, transfer, hold, and extension numbers
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late check-outs, early check-ins, special requests, and part-day rooms
• Possesses a working knowledge of the reservations procedures
• Takes same day reservations and future reservations
• Processes guest check-outs
• Follows all Be Our Guest standards
• Reads and writes any information in the front desk communication tool, ShiftNote and is aware of daily activities and meetings taking place in the hotel
• Knows all safety and emergency procedures
• Is aware of accident prevention policies
• Maintains the cleanliness and neatness of the front desk area, breakfast area, and common spaces
• Any other reasonable request made by management, including: Driving Hotel Shuttle, Food Preparation, Delivering Requested Items to Guest Rooms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED