Residence Inn Mt Olive-posted 7 months ago
Entry Level
Stanhope, NJ

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.

  • Greet and register guests in a friendly manner
  • Assist in taking reservations, pre-registrations, and room blocking
  • Assist large groups upon arrival
  • Assist guests in finding dining, shopping, and other 'hidden gems' nearby
  • Be the first to handle and resolve guest issues
  • Process payments according to procedure
  • Upsell additional facilities and services
  • Perform all check-out tasks
  • Ensure all cash, checks, and credit card balances at the end of each shift
  • Answer questions and cater to any guests needs
  • Communicate internally with other departments when necessary to resolve a guest concern or request
  • Additional tasks may be assigned at any given time
  • High school Diploma or equivalent
  • Hotel Front Desk experience preferred
  • Experience with hotel reservations software
  • Experience with Microsoft Windows
  • Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
  • Positive, upbeat demeanor
  • Excellent communication and organizational skills
  • Team-oriented
  • Ability to stand for 8 hours at a time
  • Ability to lift 20 lbs. on occasion
  • Competitive salary
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available
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