Front Desk Agent

Aimbridge Hospitality • Longview, TX

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About The Position

The Front Desk Agent is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and handling guest inquiries. This role is crucial in ensuring a positive experience for guests during their stay, from check-in to check-out, while also maximizing room revenue and occupancy rates.

Requirements

• High School diploma or equivalent required; College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
• Demonstrate the ability to multi-task and be detail-oriented.
• Ability to problem-solve effectively with internal and external customers.
• Must convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Effective at listening to and clarifying issues raised by co-workers and guests.
• Ability to work with financial information and perform basic arithmetic functions.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Operational knowledge of Microsoft Office suite is required.
• Willingness to work a varied schedule including evenings, nights, weekends, and holidays.

Nice To Haves

• Knowledge of hotel products and guest services (e.g., lifestyle, full-service resort).
• Ability to participate in creating an enjoyable work environment.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in a friendly manner.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality policies and regulations to ensure safe and efficient hotel operations.
• Handle requests for information, mail, and messages efficiently and courteously.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments.
• Be aware of all rates, packages, and special promotions, and be familiar with in-house groups.
• Obtain necessary information when taking room reservations and follow rate quoting scenarios.
• Handle check-ins and check-outs in a friendly and efficient manner.
• Comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Deliver guest items such as luggage, newspapers, and amenities as requested.
• Maintain an up-to-date knowledge of property amenities and local attractions.
• Perform other duties as assigned, including maintaining cleanliness and safety throughout the hotel.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees