Front Desk Agent

Crestline Hotels & Resorts • Virginia Beach, VA

386d

About The Position

The Front Desk Agent at Courtyard by Marriott Virginia Beach Oceanfront/South is responsible for providing exceptional customer service to guests during their check-in and check-out processes. This role involves handling guest inquiries, resolving complaints, and ensuring a positive experience for all guests while maintaining knowledge of hotel services and operations.

Requirements

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Answer and process all phone calls received.
• Handle special requests for services or information.
• Resolve guest complaints to ensure satisfaction.
• Anticipate guests' needs and respond promptly.
• Maintain positive guest relations at all times.
• Keep knowledge of hotel features, services, and hours of operation.
• Maintain knowledge of room rates, special packages, and promotions.
• Monitor daily house count and expected arrivals/departures.
• Process all guest check-ins and verify registration card information.
• Collect cash and input guest credit/payment information into the system.
• Direct Bell Person to escort guests and transport luggage.
• Handle overbooked or walked-in guests.
• Accept and record wake-up call requests.
• Monitor, send, and distribute guest faxes.
• Communicate pertinent guest information to designated departments.
• Resolve discrepancies on the room status report with Housekeeping.
• Match bucket check to in-house guest ledger report and report discrepancies.
• Process all check-outs and adjustment vouchers.

Benefits

• Competitive wages
• Great benefits
• Travel perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED