Front Desk Agent

Hampton Inn & Suites Portland Hillsboro • Hillsboro, OR

106d

About The Position

As a Front Desk Agent at Hampton Inn & Suites Portland Hillsboro, OR, you will be the first impression for our guests upon arrival and throughout their stay. Your outgoing personality and ability to connect with others will help create memorable guest experiences. You will build lasting impressions and gain loyal guests by handling all questions, requests, and complaints promptly and courteously.

Requirements

• Previous customer service experience where you have been guest facing in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must be able to stand for an entire shift.
• Must be able to lift at least 25 pounds.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Benefits

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off.
• Company-matched 401(k) plan.
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account.
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily.

What This Job Offers

• Career Level: Entry Level