Front Desk Agent

Caesars Entertainment • Danville, VA

124d

About The Position

The position involves processing check-in and check-out transactions for guests, greeting guests in the lobby, and assisting with line management and crowd control. The role requires managing hotel room inventory, handling end-of-day bookkeeping, auditing, and account reconciliation. Additionally, the employee will assist guests with questions about the city and property, help with booking dinner and shows, and provide guest service recovery when possible. The employee is expected to maintain a positive attitude, act as a liaison for guests, and ensure a professional demeanor at all times. Responsibilities also include answering phone or radio calls, maintaining neat and well-stocked stations, and completing any other assigned tasks.

Requirements

• Strong interpersonal and communication skills
• Proficient in a second language is beneficial
• Self-starter with strong problem-solving ability
• One year experience in front desk or guest service field
• 6 months experience in basic computer knowledge
• Excellent oral and written communication in English
• Ability to tolerate heavy telephone volume
• Ability to complete several tasks at once with accuracy
• Must be able to stand and walk for entire shift (average 8 hours)
• Ability to uphold and demonstrate the highest level of integrity

Nice To Haves

• Experience in a fast-paced, high-volume environment
• Ability to respond calmly and make rational decisions under pressure

Responsibilities

• Process check-in and check-out transactions for guests
• Greet guests in the lobby and assist with line management and crowd control
• Assist guests with their self-check in and check out needs at kiosk stations
• Manage hotel room inventory
• Handle end of the day bookkeeping, auditing and account reconciliation
• Assist guests with questions about the city and property
• Assist guests with booking dinner, shows, etc. when necessary
• Assist with guest service recovery when possible
• Answer guest and team member phone or radio calls
• Maintain an upbeat and positive attitude at all times
• Act as a liaison on behalf of the guest to expedite guest requests
• Maintain a professional and courteous attitude towards all guests
• Anticipate guests' needs and expectations
• Greet all guests properly and make them feel welcome
• Attend to all guest inquiries and maintain accuracy in cashiering
• Assist guests with problems, complaints or special needs
• Generate reports according to shift
• Process casino status changes on guest folios
• Attach needed paperwork to all checked out folios
• Keep stations neat and well stocked with supplies
• Complete any other tasks/duties as assigned

Benefits

• Close-knit environment with constant co-worker involvement
• Opportunity to work in a regulated business environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED