Front Desk Agent

Sage Hospitality • Charlotte, NC

394d

About The Position

The Front Desk Agent at UNC Charlotte Marriott is responsible for providing exceptional customer service to guests during their stay. This role involves greeting guests, managing check-in and check-out procedures, handling reservations, and addressing guest inquiries and concerns. The position is integral to creating a welcoming atmosphere and ensuring guest satisfaction in a busy hotel environment.

Requirements

• High school diploma or equivalent required.
• No prior experience required; entry-level position.
• Mathematical aptitude and knowledge of cash handling procedures.
• Fluency in oral and written English is essential.
• Ability to handle customer service problems with tact and understanding.
• Highly organized with attention to detail.

Nice To Haves

• Previous hotel experience is a plus.

Responsibilities

• Greets and completes established check-in procedures for arriving guests.
• Facilitates guest departure (check-out) by following established procedures.
• Calculates and posts monies, receipts, and guest accounts accurately.
• Answers inquiries and accepts reservations in person and by telephone.
• Maintains good customer relations by staying informed about in-house and area functions.
• Operates PBX equipment for incoming and outgoing calls and guest paging.
• Controls cash transactions at the front desk and maintains personal bank responsibility.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Discounts on Hotels, Restaurants, and more
• Paid incentive plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 101-250 employees