Front Desk Agent

Omni Hotels & Resorts • Bedford, PA

81d

About The Position

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

Requirements

• High School graduate or equivalent
• Two years experience in a customer service industry
• Excellent oral and communication skills
• Computer proficiency
• Pleasant telephone and in-person demeanor

Responsibilities

• Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
• Promoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routing
• Interacting with resort staff in a professional manner; assisting other departments when needed and able
• Knowledge of all emergency procedures and resort policies
• Maintaining a house bank, including a daily count and safekeeping at all times
• Communicating all pertinent information to the Front Office management team and other associates
• Following set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and charges
• Solicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED