Front Desk Agent

Best Western Hotels & Resorts • Paramus, NJ

388d • $35,360 - $35,360

About The Position

The Front Desk Agent at Best Western is responsible for managing guest check-ins and check-outs, handling reservations, and providing excellent customer service during the evening shift. This role requires strong communication skills and the ability to work independently, as the agent will be the sole staff member on duty during their shift.

Requirements

• Bilingual communication skills.
• Customer service experience.
• Administrative experience.
• Organizational skills.
• Front desk experience.
• Typing proficiency.
• Phone etiquette skills.
• Basic computer skills including fax and scanner usage.
• Entry-level hotel experience (1 year preferred).

Responsibilities

• Check in guests and manage check-out processes.
• Answer phone calls and respond to guest inquiries.
• Make reservations and manage booking systems.
• Provide excellent customer service and problem-solving support.
• Maintain organization and cleanliness at the front desk area.

Benefits

• Part-time schedule with flexible hours.
• Competitive pay at $17.00 per hour.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed