Front Desk Agent

Westin • Southfield, MI

299d • $18

About The Position

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests. We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to communicate with an outgoing and engaging personality.
• Ability to pick up computer skills easily.
• Ability to stand for the duration of the shift.
• Flexibility to work days, early mornings, evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Assist guests with sending and receiving faxes, packages and mail.
• Help to resolve problems through recovery when things aren't quite right.
• Commit to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all.
• Value everyone's contribution to the team.
• Look for ways to become an expert on the local area, being able to answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.
• Fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant as needed.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Benefits

• Daily Pay - Get paid when you need it.
• Exclusive Travel Discounts - Save big at Marriott and Hilton properties.
• 401k Plans - Invest in your future.
• Comprehensive Medical Insurance - Your health matters to us.
• Additional Property-Specific Perks - Because every location has something special to offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED