Front Desk Agent
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About The Position
Mansa Hospitality in Cullman, AL is seeking a dedicated Front Desk Agent to join our small but dynamic team of four. The ideal candidate will embody the qualities of a self-starter, demonstrating ambition and reliability in their role. As a Front Desk Agent, you will be the first point of contact for our guests, playing a crucial role in creating a welcoming atmosphere. Your responsibilities will include greeting and welcoming guests in a friendly and professional manner, ensuring that their experience begins positively. You will also be responsible for answering and screening phone calls, which requires a courteous phone manner and excellent customer service skills. In addition to guest interactions, you will be tasked with organizing and scheduling meetings as needed, which will require strong time-management and organizational skills. Maintaining the cleanliness and organization of the office resources is also a key part of your role, ensuring that the front desk area is always presentable and efficient. This position offers a unique opportunity to contribute to the overall guest experience and the operational success of our hotel. We are looking for someone who is punctual, hard-working, and ready to take on the challenges of a front desk role in a hospitality environment.
