Front Desk Agent/Sales Coordinator (Full-Time) - Sonesta ES San Francisco Airpot Oyster Point Waterfront

WS Management • South San Francisco, CA

4d

About The Position

The Front Desk Agent/Sales Coordinator is a hybrid position ideal for someone with front desk experience and a passion for hospitality sales. This role requires a welcoming, professional demeanor, strong attention to detail, and excellent communication skills. You will participate in front desk operations and provide outrageous hospitality to your guest, while also supporting the Sales & Marketing department with group bookings and client communication. This dual-role position offers an exciting opportunity to grow in both operations and sales, ensuring seamless guest experiences and strong client relationships.

Requirements

• Previous experience in a front office hotel role required.
• Proficiency with Opera, STS, and Microsoft Office (TEAMS, Excel, Word, PowerPoint).
• Strong communication and interpersonal skills with the ability to engage with guests, team members, and leadership.
• Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting.
• Flexible schedule, including evenings, weekends, and holidays.
• Front desk experience required; hotel sales experience preferred.
• Ability to work independently and adapt to changing business needs.
• Must have exceptional written and verbal communication skills.

Responsibilities

• Lead by example in delivering exceptional guest service and problem-solving.
• Daily front desk operations, including check-in/check-out, reservations, and guest inquiries.
• Address guest concerns promptly and professionally to ensure satisfaction.
• Collaborate with hotel departments to ensure coordinated service delivery.
• Handle cash and credit card transactions accurately.
• Provide front desk shift coverage and review daily arrivals/departures for potential sales leads.
• Maintain and organize front desk documentation and credit card authorization logs.
• Support Sales & Marketing by handling administrative tasks and client correspondence.
• Serve as the point of contact for group and business inquiries.
• Assist with the preparation of proposals, contracts, banquet event orders (BEOs), and sales-related documents utilizing our STS Cloud sales system.
• Updating information in STS Cloud sales system on a regular basis
• Maintain the group binder and ensure up-to-date information.
• Promote brand awareness internally and externally.
• Utilize sales techniques to maximize revenue while building guest loyalty.
• Input and track commissions, leads, and third-party information in relevant systems.
• Answer guest questions regarding hotel services, amenities, and promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees