Front Desk Agent PBX

Knightsbridge Capital Corporation•Greenough, MT

About The Position

Paws Up Montana, America’s premier luxury ranch resort, is more than a workplace—it’s a chance to be part of something extraordinary. We are seeking a talented Front Desk Agent to join our team.

Requirements

High school diploma, GED or vocational training or job-related course work, preferred college degree
Minimum 2 years of experience in customer service
Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills
Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
Has a friendly and professional manner under periods of high demands and with guest, team members, and management
Valid Driver’s License

Responsibilities

Check guests in and out through resort systems.
Ensure all guest folios are accurate and reviewed prior to the guest departure.
Reply to Paws Up App messages are received and replied to in a timely and professional manner.
Send out daily app messages to guests on property promoting events, activity openings, spa openings, etc.
Answer phones in a timely and courteous manner and dispatch calls accordingly while following the company’s phone etiquette standards.
Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence are handled with proper grammar.
Act as liaison between the guest and departments on guest requests, ensuring follow through, completion, and resolution.
Provide detailed communication regarding guest issues to all relevant departments to ensure an appropriate solution for guest recovery.
Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
Ensure confidentiality of guests before and throughout their stay.
Assist with guest service issues promptly and efficiently.
Sell and promote resort revenue generating activities, guest enrichment activities, accurately and promptly assisting to remedy guest service issues.
Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams.
Maintain up-to-date awareness of Resort information and amenities.
Follow and complete daily department checklists.
Compile data and reports as needed.
Maintain clean and clear work environment while staying organized and efficient.
Assist in the arranging and organization of guest celebration amenities that are unique and personalized.
Create Purchase Requests for any last-minute guest billable items for the Town Runner to pick up in town.
Assist guests with personal shipments.
Always maintain a high level of attention to detail.
Communicate and maintain timelines and priorities.
Display hospitality and professionalism to our guests and team members at all times, take pride in representing Paws Up Montana professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner.
Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment.
Maintain a clean and neat appearance at all times.
Perform work in a safe and high-quality manner.