Front Desk Agent/PBX Operator | Full-Time

Omni Hotels & Resorts • ChampionsGate, FL

1d • Onsite

About The Position

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Requirements

• Attain a high propensity for customer service.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.

Responsibilities

• To be thoroughly acquainted with all check-in procedures and policies.
• To be thoroughly acquainted with all check-out procedures and policies.
• To be thoroughly acquainted with the AM and PM checklist.
• Be familiar with the Phone and Alarm System in the PBX department.
• To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
• Be familiar with all systems and equipments as related to the Front Desk.
• Be familiar with all hotel rate plans and rate codes.
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
• To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
• Understand and perform cash handling processes.
• Understand the importance of our Medallia scores.
• Understand all Moments of Service for PBX, Guest Services and Front Desk.
• Maintain 4-Star/4–Diamond Standards of guest service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed