About The Position
At IHG Army Hotels- Holiday Inn Express- Fort Knox, Ky, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent-Overnight Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Job Overview: Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. This position works during the overnight shift.
Requirements
- High School diploma or equivalent, plus one year front desk/guest service experience is preferred. Must speak fluent English.
- This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem solving, reasoning, motivating and training abilities are often used.
- Required to work the overnight shift 2300-0700
- Will have to work weekends, night and/or holidays.
Responsibilities
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Complete and transmit daily accounting reports and prepare them for review by hotel management
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Promote team work and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Benefits
- 401K
- Vacation
- Uniform
- Great room discount
- Superb training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
