Front Desk Agent/Night Auditor
About The Position
Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Switchboard Operation and Telephone Etiquette Front Office Emergency/Security Procedures Reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned by Management Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily Monitor Cleanliness of Bar & Tables Minor Decision Making Sales of Guest Rooms with New Arrivals and Phone Inquiries Follow All Policies & Procedures as Outlined in the Employee Handbook Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag Maintain a Professional Attitude to all Guests, Associates & Vendors
Requirements
- Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
- Basic Math
- Hand Writing
- Computer Skills/Keyboard/Typing Skills
- Operate a 10 Key Calculator
- Hospitable, Civil Contact with the Public
- Ability to Work Independently, with Little to no Supervision
- Ability to Complete Multiple Tasks Simultaneously
- Night Audit/Basic Accounting Skills/Training
- Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
Nice To Haves
- Spanish, if possible
Responsibilities
- Guest Check-in
- Guest Check-out
- PMS Operations
- Cash Handling
- Credit Card Transactions
- Switchboard Operation
- Telephone Etiquette
- Front Office Emergency/Security Procedures
- Reservations-Guest Rooms
- Reservations-Meeting Rooms
- Assist with Administrative Duties as assigned by Management
- Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
- Monitor Cleanliness of Bar & Tables
- Minor Decision Making
- Sales of Guest Rooms with New Arrivals
- Sales of Guest Rooms with Phone Inquiries
- Follow All Policies & Procedures as Outlined in the Employee Handbook
- Maintain a Professional Attitude to all Guests, Associates & Vendors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
