Night Auditor/Front Desk Agent

Showboat Hotel & Island Waterpark•Atlantic City, NJ

About The Position

Night Auditor / Front Desk Agent responsible for overnight hotel operations, including guest check-ins and check-outs, handling reservations, providing customer service, and completing daily financial audits. Ensures accuracy of reports, maintains security, and delivers professional, friendly service during overnight hours.

Requirements

Must be 18 years of age or older
Excellent written and verbal communication to interact with clients, vendors, staff, and guests
Must be able to speak, read, write and communicate in English to adequately perform the duties of the job
Excellent problem-solving abilities and attention to detail
Capacity to identify and resolve issues promptly and efficiently
Ability to work in a fast-paced environment and handle multiple tasks
Proficient in using computer systems and hotel management software
Work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
High School diploma/GED or equivalent education
Previous experience in customer service role, specifically hospitality or hotel setting
Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel and Outlook and other required systems.
The ability to attend work predictably and regularly and to be punctual.
The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
The ability to work with mathematical concepts and to apply concepts to practical situations.
The ability to work cooperatively with others.
The ability to deal politely and professionally with customers and coworkers.
The ability to perform several tasks at once.
The ability to follow directions or instruction.
The ability to use a computer to communicate, create, and access information.
The ability to lift and move 25 pounds.
The ability to sit/stand/bend/stretch, etc.
The ability to use hands to finger, handle, or feel and reach with the hands and arms
Ability to Read
Ability to Speak English
Ability to Understand Verbal Directions
Ability to Report to Work Regularly
Ability to Report to Work on Time
Ability to Work Safely

Nice To Haves

Hospitality training preferred

Responsibilities

Answers hotel guest and resident inquiries
Answer phone calls, process reservations, and relay messages efficiently
Communicates effectively regarding room availability, upgrades, general billing inquiries, and other special requests
Coordinates with the Front Desk, Housekeeping, Security and other departments as needed to address guest and resident needs
Understand and access the reservation system to ensure accurate reservations, modifications and cancellations
Prepare and distribute daily financial and occupancy reports for management
Handle cash, credit card transactions, and billing adjustments accurately
Maintain accurate guest records and update hotel management systems
Resolve guest issues promptly while maintaining a calm and courteous demeanor
Coordinate with housekeeping, maintenance, and management regarding guest needs and overnight issues
Ensure compliance with hotel policies, safety procedures, and confidentiality standards
Set up front desk for the next day's operations
When needed, train and mentor new team members on Fire Command & Safety procedures, hotel reservation procedures, and customer service standards
Ensure compliance with Fire Command and Hotel Policies, Procedures, and industry regulations
Completes training and other duties as assigned.