Front Desk Administrator

$43,680 - $47,840/Yr

Associates In Periodontics - Fort Collins, CO

Full-time - Entry Level

Fort Collins, CO

Ambulatory Health Care Services

About the position

The Front Desk Administrator for Associates in Periodontics plays a crucial role in managing patient interactions and administrative tasks within a dental office. This position involves welcoming patients, scheduling appointments, handling insurance billing, and maintaining a clean and organized front desk area. The administrator will work closely with dental staff to ensure a smooth operation and provide excellent customer service to patients, primarily the elderly.

Responsibilities

• Open the office by unlocking doors and preparing the day's schedule.
• Check telephone and email messages, updating the schedule as needed.
• Welcome and check-in patients, ensuring all patient information is complete.
• Secure copies of insurance cards and update patient records for HIPAA compliance.
• Work with eAssist dental solutions for patient billing and insurance collections.
• Calculate patient portions due at treatment appointments and collect fees accurately.
• Answer incoming phone calls courteously and process requests appropriately.
• Follow up on unscheduled recalls to ensure patients are not overlooked.
• Collect payments and accurately record transactions in patient accounts.
• Maintain orderliness at the front desk and reception area, providing hospitality to waiting patients.
• Maintain the electronic system for patient confirmations and follow up as required.
• Receive mail and packages, distributing them to designated persons.
• Assist the Insurance Coordinator with statements and other scanning tasks as time allows.
• Perform closing responsibilities, including turning off lights and locking doors.

Requirements

• High school diploma or GED.
• 2 years of experience in general dentistry or a related field.
• Proficiency in Microsoft Word and Excel.
• Basic math skills and ability to calculate patient fees accurately.
• Excellent verbal and written communication skills.
• Strong customer relations skills and ability to interact effectively with patients and staff.
• Knowledge of dental terminology and periodontic procedures.

Nice-to-haves

• Experience with dental software such as SoftDent.
• Ability to work in a caring and compassionate manner with elderly patients.

Benefits

• Health insurance
• Paid time off