Front Counter Parts Sales Representative

WCTractor•Normangee, TX

36d•Onsite

About The Position

WCTractor is an established equipment dealership with multiple locations across Texas and a long history of local family ownership. When you join Normangee Tractor, a division of WCTractor, you'll be part of a small, close-knit team that takes care of its customers and each other. We offer a competitive pay structure and comprehensive benefits including medical, dental, vision, prescription, supplemental and life insurance, 401(k), paid time off, and more. If you've been around tractors, hay equipment, or ranch life and you're the kind of person who can figure things out and doesn't mind rolling up your sleeves, you'll fit in here. As a Parts Sales Representative in Normangee, you'll spend most of your time at the parts counter, helping customers get what they need to keep their equipment running. You'll also help keep the parts department organized and ready for the next rush. This is a customer-facing role in a small-town store. Most days you'll see a mix of cattle ranchers, small acreage owners, hay customers, and "weekend warriors" picking up what they need to take care of their place.

Requirements

High school diploma or equivalent
Strong customer service background, preferably in a retail, equipment, automotive, or ag-related environment
Comfort with heavy phone and in-person customer interaction
Basic computer skills and ability to learn new systems
Ability to lift and move parts as required (up to approximately 50 lbs with or without reasonable accommodation)

Nice To Haves

Previous parts counter experience (ag, equipment, automotive, or industrial)
Familiarity with tractors, hay equipment, mowers, or similar equipment
Mechanical aptitude and the ability to problem-solve and think things through
Comfortable working in a small team where everyone pitches in where needed
Down-to-earth, steady, and easy to work with

Responsibilities

Greet customers in person and on the phone and help them identify and look up the parts they need
Use our business systems (such as CDK and manufacturer portals) to research, quote, and process parts orders
Pull parts from the warehouse using bin locations and return parts to stock as needed
Assist with stocking shelves, organizing inventory, and keeping the parts area clean and easy to navigate
Check in and help process incoming parts shipments (UPS, freight, etc.)
Support occasional ordering or special requests when the manager is out, following established procedures
Handle sales transactions accurately, including applying discounts or credits according to company guidelines
Help maintain parts displays and signage to reflect current inventory, sales, and promotions
Work with the service department and other team members to make sure customers are taken care of promptly