Front Counter Parts Retail Person - BMW of Chula Vista

Sunroad Automotive•Chula Vista, CA

13h•Onsite

About The Position

The Front Counter Parts Retail Person assists all customers in selecting required parts in a friendly, professional, and efficient manner. The Parts Counter Person I will oversee the replacement parts inventory for the company's automobiles, maintain orderly storage areas and accurate records, and purchase required parts and assemblies.

Requirements

Valid driver’s license and safe driving record; required to have California driver's license within 30 days following date of hire.
Ability to lift up to 20 pounds.
Ability to perform all essential functions of the job description.

Nice To Haves

At least 6 months of experience in an automotive or truck parts warehouse, repair center, dealership, or similar facility.
Basic understanding of automotive parts and mechanical systems.
Knowledge of CDK/Dayforce.
Excellent verbal and written communication skills, coupled with strong organizational abilities.
Basic mathematical skills to develop and maintain invoices and inventories.
Able to quickly learn inventory system.
Proficient with Microsoft Office Suite or related software programs.

Responsibilities

Answer customer phone calls, provide price quotes, and look up parts to fill customer requests.
Receive orders and estimates by email, fax, or internal requests, ensure the parts ordered are correct, and fill the order per customer request.
Inform customers of companion part requirements and specials and ensure that the customer is exposed to all OEM options.
Fill orders from stock and notify customers of out-of-stock parts that need immediate attention.
Locates out-of-stock parts from outside sources and submits special orders.
Notify the customer or service advisor when special ordered parts have arrived and when they will be delivered.
Follow up on back-ordered parts, verify will-call and back-order parts and returns to vendors, or stock items that are not picked up or required.
Assure all purchases for parts are billed accordingly, and paperwork is complete and reconciled.
Issue credit for returned parts or ensure that parts are taken off of repair orders when turned in.
Ensure that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keep orderly records of all parts orders, invoices, estimates, and special order parts, and keep desk and counter areas clean and uncluttered.
Provide excellent customer service by listening to customer inquiries and requests, also try to "up-sell" or provide "in conjunction with parts" to customers or technicians when appropriate.
Work well with others and maintain composure in a fast-paced environment. Keep current on new products and product updates.
Deliver parts to customers, vendors, and repair shops as required.
Ensure timely and safe transportation of parts.
Perform routine vehicle maintenance checks to ensure the delivery vehicle is in good working condition.
Verify accuracy of parts being delivered and obtain necessary signatures.
Maintain satisfactory attendance.
Perform other related duties as assigned.