Friendship Center Supervisor

Mercy Housing & Shelter Corp•Hartford, CT

12d•$27 - $30•Onsite

About The Position

Join our dedicated team at Mercy Housing & Shelter as the Friendship Center Supervisor- lead in a vital role that directly impacts client services. This role ensures our day-to-day Shelter and soup kitchen operate with compassion, safety and purpose. Help create a safe space where individuals experiencing homelessness and food insecurity feel seen, supported and respected. As the Supervisor, you’ll navigate the daily operations of the Friendship Center, supporting both guests and your team while keeping the day shelter running smoothly. You’ll manage with confidence not only team members but also coordinate with volunteers and collaborate with outreach and service providers to meet guest’s immediate and long-term needs. Accurate and consistent daily data reporting is a core responsibility of this role that our organization heavily relies on. Strong attention to detail is essential, as data collection and entry directly impact and support client services, guide program decisions and ensure outcome tracking is based on reliable, high-quality information. Community Housing Advocates (CHA) a parent company of Mercy Housing & Shelter and My Sister’s Place, two agencies who in 2018 united forces based on a common mission- combating homelessness and providing support to individuals and families in need. We provide safe housing, life-changing services that include medical care, management of financial affairs, short- and long-term housing and all the necessary tools to reclaim their independence. At CHA, you will be part of a team that truly makes a difference in the lives of those who need it most.

Requirements

Valid CT driver’s license & clean driving record
Ability to lift up-to 30 lbs. and perform light housekeeping
Willingness to work onsite during all scheduled shifts, including inclement weather
Bachelor’s degree in Human Services, Social Work, or related field is preferred, will consider a combination of education & experience
Bring 2+ years of experience working with vulnerable populations
Have supervisory experience and enjoy leading by example

Nice To Haves

Stay calm under pressure and know how to manage challenging situations with empathy
Are organized, responsive, and driven by a deep respect for others
Have leadership skills and able to collaborate with others
Bonus if you're bilingual (English/Spanish) and know the Hartford community well

Responsibilities

Oversee day shelter activities, soup kitchen, food distribution, and safety protocols in collaboration with the Chef.
Supervise monitors, and community service workers
Work in partnership with volunteers and the Volunteer Coordinator
Welcome and orient new guests with care and professionalism
Respond to crises calmly and effectively
Maintain accurate records, coordinate with other service teams, and uphold policies
Do daily data collecting and entry in our HMIS for compliance and real time tracking purposes.
Work directly with the Director of Client Services to ensure high-quality support