French Customer Service Representative

Atrium Staffing • Bridgewater, NJ

28d • $20 - $20

About The Position

The French Customer Service Representative will provide exceptional customer support in French and English for fashion-related inquiries. They will address customer needs, resolve complaints, and ensure a positive brand experience. The French Customer Service Representative will maintain accurate records and uphold company standards for service excellence.

Requirements

• Minimum 1 year of customer service experience.
• Bilingual fluency in French and English.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient with CRM and customer support software.

Nice To Haves

• Background in the Fashion industry.
• Familiarity with fashion products and terminology.
• Experience handling international customer inquiries.
• Knowledge of SAP.

Responsibilities

• Interact with customers via phone, email, and chat in French and English.
• Provide information about products, services, and order status.
• Handle and resolve general complaints and billing issues.
• Record details of customer interactions and actions taken.
• Ensure appropriate changes are made to resolve problems.
• Recommend improvements in service and processes.
• Support sales of new or additional products and services.
• Prepare change of address records.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees