Bilingual (French) Customer Service Representative ll

Hamilton Beach Brands, Inc. • Southern Pines, NC

5d • Onsite

About The Position

At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances. our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company.

We are seeking qualified candidates for position of Consumer Affairs Representative ll at either our Southern Pines, NC facility or our Corporate Headquarters in Richmond, VA. This is a salaried, overtime eligible, office environment, Monday - Friday 8:00 - 5:00 pm role. This role is the first line of communication for our customers. For this role, fluency in both English and French (spoken and written) is required.

Requirements

• High school diploma or equivalent
• Fluency in both English and French (spoken and written)
• Six months of customer service experience
• Excellent verbal and written communication skills
• Computer skills, with experience in data entry, email, and the internet
• The ability to work well in a fast-paced, team environment

Responsibilities

• Answer, process, and document incoming phone calls, emails, and letters from retail consumers in a fast-paced call center environment
• Provide exceptional customer support in both English and French
• Troubleshoot consumer concerns and offer effective solutions
• Maintain accurate and professional customer interaction records

Benefits

• health, dental and vision insurances
• 401(k)
• paid vacation
• a paid charitable day off to share your talents with the non-profit of your choice
• a quarterly subsidy to help cover the costs associated with staying fit
• the ability to purchase our products at a discounted cost
• employee recognition
• team building activities
• a casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED