Freight Forwarding Operations and Customer Service Agent
About The Position
As a current employee of DP World, you will know that we believe our people are our greatest asset. As such, our talent is our priority, and we look to fill roles internally wherever possible. We are keen to utilize our talent and provide career opportunities for growth and development aligning with the business aspirations for growth, operational excellence and exceeding stakeholder expectations. We are therefore delighted that you are looking to further develop your career with DP World. Please do ensure that prior to applying to any internal vacancy you have understood the Internal Transfer Policy relevant for your region. It is best practice to ensure that your Line Manager is aware that you are exploring internal opportunities. At the time of interview, you may be asked to demonstrate their acknowledgment. The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge. Location: Miami, FL
Requirements
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
- Graduate in any field
- Freight Forwarding experience is mandatory
- Please note : This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.
Responsibilities
- Manage file creation and all services associated with freight forwarding and logistics
- Assist with account start-up.
- Liaison with sales to ensure required documentation/information needed for the SOP are provided
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
- Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
- Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
- Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
- Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
- Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
